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Find answers to commonly asked questions about our organization and the services we provide. Whether you’re curious about our programs or how to get involved, our FAQs page offers helpful insights and information.

Thrift Store FAQs

What items are NOT accepted?

Due to limited space we can only take limited amounts of some items – thank you for your patience!

  • No console TV’s.
  • No exercise equipment.
  • No mattresses (Unless you are returning a NEW mattress to a company that will credit your donation as a return).


All donations must be made during store hours. If things are left on the porch unfortunately we have to throw them away.

How can I follow the Thrift Store on social media?

You can follow us on Facebook or Instagram!

Do you pick up large items?

Whenever possible, we are happy to pick up large donations such as furniture.

Please call 865-233-4737 and ask to schedule a pick-up time.

What items are accepted?
  • We accept gently used books, home decor, kitchen items (pots/pans/utensils), furniture, and toys.
  • We can take working appliances and working flat-screen TV’s.
  • Seasonal donations two months before that season (for example Christmas items can be donated in October and November).
  • Bed frames (no mattresses or box springs see Items: not accepting).
Why a store? How does this benefit the families we serve?

The proceeds from the Second Chance Thrift Store are used to fund Emergency Shelter, Transitional Housing, and Going Home Staying Home – a program for our graduates.

When is the store open?

Saturday and Monday 10am to 4pm/ Tuesday- Friday 10am to 6pm

Where is the Thrift Store located?

Volunteer FAQs

Volunteer: ⭐ Family Promise Training Online

Family Promise Training Modules

Sign up for an account and take module 1.

Take module 2 if you want to volunteer with our families!

There may be more modules on the site in the future – thank you for learning with us!


Volunteer Training: Stewards of Children

Sign up here for Virtual Stewards of Children


Why Stewards of Children?  Stewards of Children is a free 2-hour prevention training program that teaches all adults how to prevent, recognize and react responsibly to child sexual abuse.  The program is designed for organizations that serve youth and for individuals concerned about the safety of children. It is the only nationally distributed, evidence-informed program proven to increase knowledge, improve attitudes, and change child-protective behaviors. Research findings from independent evaluators are available on This program allows for 2 contact hours of continuing education.

In partnership with New Hope Blount County Children’s Advocacy Center we are committed to be Partners in Prevention.

Anyone interested in a safer community should attend this training.

We recommend you attend this training if you are an Overnight Host,  or have direct contact with our families and children when you volunteer.

Volunteer: Code of Conduct

Please read and print the Code of Conduct Here:  Code of Conduct SOC-FPB

Request a copy for e-signature: email


Volunteer: ⏲ How can I turn in my Volunteer “time sheet”

Enter your volunteer hours here! Volunteer Time (link to Bloomerang)


Resource FAQs

How can I help?

Volunteer, Donate, and/or share our information.

What is the mailing address for Family Promise of Blount County?

P.O. Box 4457
Maryville TN 37801

How do I see if my family qualifies for assistance?

Call our office at 865-233-4737 or complete an application online by clicking the Need Help button in the top right of the website menu.